FAQs

1. What is your return policy?

   • We do not offer returns. However, we do provide exchanges for eligible items.

2. Can I exchange an item I purchased?

   • Yes, we accept exchanges for eligible items. Please review our exchange policy for more details.

3. What are the criteria for eligible items for exchange?

   • The item must be in its original condition, unworn, unwashed, and with all original tags attached. Preorders are not eligible for an exchange or return. Additionally, the exchange must be requested within 7 days of the purchase.

4. How can I request an exchange?

   • You can request an exchange by visiting our store at 52 W 116th St, New York, NY 10026, Shop 58, or by contacting our customer service for shipping instructions.
5. When will my order be processed?
• All orders will be processed within 3-5 business days in sha Allah. Please note that shipment may be delayed due to national holidays.

6. Can I exchange my item via shipping?

   • Yes, you can exchange your item via shipping. However, please note that you will be responsible for covering the shipping costs.

7. What if I receive a damaged or defective item?

   • If you receive a damaged or defective item, please contact our customer service immediately. We will assist you in resolving the issue.

8. Can I exchange an item for a different size or color?

   • Yes, you can exchange an item for a different size or color, provided the desired size or color is in stock. Please check availability before initiating an exchange.

9. Can I exchange an item for a different product?

   • We only offer exchanges for the same product in a different size or color. Exchanging for a different product is not allowed.

10. Is there a time limit for making an exchange?

    • Yes, we accept exchange requests within 7 days of the original purchase date. After that, we are unable to process any exchanges.

11. Can I exchange an item I bought on sale?

    • Yes, you can exchange items bought on sale, as long as they meet the eligibility criteria for exchanges.

12. How long does it take to process an exchange?

    • Once we receive your item for exchange, it typically takes 3-5 business days to process the exchange and ship out the new item.

13. Can I get a refund instead of an exchange?

    • We do not offer refunds. Exchanges are the only option available for eligible items.

14. Can I exchange an item if I lost the original receipt?

    • To initiate an exchange, you will need to provide proof of purchase, such as the original receipt or order confirmation email.

15. Are shipping fees refundable?

    • No, shipping fees are non-refundable. If you choose to exchange an item via shipping, you will be responsible for covering the shipping costs.

16. Can I exchange an item multiple times?

    • We allow one exchange per item. Subsequent exchanges for the same item are not permitted.

17. Do you offer international shipping?

    • Yes, we offer international shipping to select countries. Please contact our customer service for more information and shipping rates.

18. Can I cancel or modify my order?

    • Once an order is placed, it cannot be modified or canceled. We advise reviewing your order carefully before completing the purchase.

19. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We do not accept cash on delivery or personal checks.

20. How can I track my order?

    • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

21. What if I receive the wrong item or an item is missing from my order?

    • If you receive an incorrect item or an item is missing from your order, please contact our customer service immediately. We will resolve the issue and ensure you receive the correct items.

22. Are the colors of the products on the website accurate?

    • While we strive to display the colors of our products as accurately as possible, the colors may vary slightly due to different monitor settings and lighting conditions. We recommend referring to the product descriptions for more information on colors.

23. Can I try on items in-store before making a purchase?

    • Yes, you can try on items in-store before making a purchase. Our helpful staff will assist you in finding the right size and style.

24. Do you offer alterations or customization services?

    • We do not offer alterations or customization services at this time. However, we can recommend local tailors who specialize in modest wear if needed.

If you have any further questions or concerns, please don't hesitate to contact our customer service or visit our store.